Privacy policy

We do not sell, trade, or rent your personal information to third parties.

Last Updated: 10/30/2025

We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.freshlytuned.com and make a purchase.

By using our website, you consent to the data practices described in this policy.

1. Information We Collect

We collect several types of information to provide and improve our service to you.

A. Personal Information You Provide Directly:

This is information that can be used to identify you. We collect it when you:

· Create an account

· Place an order

· Subscribe to our newsletter

· Contact our customer service

· Participate in a survey or promotion

This information may include:

· Contact Details: Name, email address, phone number.

· Billing and Shipping Information: Billing address, shipping address.

· Payment Information: Credit/debit card number, expiration date, security code. Note: We do not store full payment card details on our servers.

· Account Credentials: Password for your account.

· Communications: Records of your correspondence with us.

B. Information Collected Automatically:

When you visit our site, we automatically collect certain technical information:

· Log Data: Your IP address, browser type and version, time and date of your visit, and the pages you view.

· Device Information: Information about the device you use to access our site, such as device type, operating system, and unique device identifiers.

· Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze site traffic, and for advertising purposes. You can control cookie settings through your browser.

2. How We Use Your Information

We use the information we collect for the following purposes:

· To Fulfill Your Orders: To process your payments, arrange for shipping, and provide you with invoices and/or order confirmations.

· To Manage Your Account: To create and manage your account, and provide you with customer support.

· To Communicate With You: To send you order updates, respond to your inquiries, and send you important administrative information (e.g., security updates).

· For Marketing (with your consent): To send you promotional emails about new products, special offers, and other updates we think you will find valuable. You can opt-out at any time.

· To Improve Our Website: To analyze how customers use the website, troubleshoot technical problems, and improve our products and services.

· For Security and Fraud Prevention: To protect our website and our users from fraud and unauthorized access.

3. Who We Share Your Information With

We do not sell, trade, or rent your personal information to third parties. We share your data only with trusted third parties in the following limited circumstances:

· Payment Processors: Companies like Stripe and PayPal that process your payments. They collect your payment information directly and their use of your data is governed by their own privacy policies.

· Shipping and Fulfillment Partners: Carriers such as UPS, FedEx, and the US Postal Service to deliver your orders. We provide them with your name, shipping address, and contact number.

· Cloud Storage and IT Infrastructure Providers: Hosting services like Amazon Web Services (AWS) or similar that store our data securely.

· Email Marketing and Analytics Services: Platforms like Mailchimp (for newsletters) and Google Analytics (for website analytics). These services may collect data on our behalf as described in their privacy policies.

· Legal Obligations: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

4. How Long We Keep Your Information

We will retain your personal information only for as long as is necessary for the purposes set out in this policy, or as required to comply with our legal obligations, resolve disputes, and enforce our agreements.

· Order Information: We typically retain order information (name, address, items purchased) for 7 years for tax and accounting purposes.

· Account Information: We retain your account information for as long as your account is active.

· Marketing Data: We retain your contact information for marketing purposes until you unsubscribe or ask us to delete it.

5. Your Rights and Choices

Depending on your location, you have certain rights regarding your personal data:

· Access: You can request a copy of the personal data we hold about you.

· Correction: You can update or correct any inaccurate personal data.

· Deletion: You can request that we delete your personal data, subject to certain legal exceptions.

· Opt-Out of Marketing: You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link in any email.

· Cookies: You can set your browser to refuse all or some browser cookies.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

6. Third-Party Services

Our website may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to them. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

7. Contact Us

If you have any questions about this Privacy Policy, your personal data, or wish to exercise your rights, please contact our Data Protection Officer at:

FreshlyTuned.com

Email: [email protected]