Return & Refund Policy for FreshlyTuned.com
Last Updated: 10/30/2025
At FreshlyTuned.com, we stand behind the quality of our apparel and accessories. However, we understand that sometimes issues occur. This policy outlines the conditions under which we accept returns and issue refunds.
Please read this policy carefully before making a purchase.
1. Return Eligibility Window
You have 10 calendar days from the date your order is delivered to contact our support team and report an issue. Requests received after this 10-day period cannot be accepted.
2. Grounds for Return
We only accept returns for the following reasons:
· Defective Products: The product you received has a manufacturing defect or is not functioning as intended.
· Shipping Damage: The product was damaged during transit by the shipping carrier.
Please Note: Ordering the wrong size, model, or product is not eligible for a return. We strongly recommend double-checking your vehicle's make, model, and year, and carefully reviewing product specifications and fitment notes before placing your order.
3. Non-Returnable Items
For safety and hygiene reasons, the following items are final sale and cannot be returned under any circumstances:
· Opened or installed electrical components.
· Any software or digital products.
· Items marked as "Final Sale" or "Clearance."
4. The Return Process (Step-by-Step)
Step 1: Contact Us Within 10 Days
Do not ship the item back to us without authorization.
You must first contact our Support Team at [[email protected]] within the 10-day window. Please include your order number and a detailed description of the issue, along with photos or a video clearly showing the defect or damage.
Step 2: Receive a Return Authorization (RMA)
If our support team approves your return request, we will issue you a Return Merchandise Authorization (RMA) number and instructions on where to ship the item. Returns sent without an RMA number will not be processed.
Step 3: Ship the Item
You are responsible for safely packaging and shipping the item back to the address we provide. We recommend using a trackable shipping service. The cost of return shipping will be covered by us for verified defects or shipping damages.
5. Refund Process
· Inspection: Once we receive the returned item, we will inspect it to verify the issue.
· Approval: If the return is approved, your refund will be processed.
· Method: The refund will be issued to your original method of payment.
· Timing: Please allow 5-10 business days for the refund to appear in your account after it is processed.
6. Exchanges
We typically process returns as refunds. If you wish to exchange a defective item for the same product, you will need to place a new order once your refund is processed.
7. Contact Us
If you have any questions about this policy, please contact our customer support team:
Email: [email protected]
Subject Line: Return Request - [Your Order Number]